I accept PayPal, check and money order currently, as they are the most secure. Payments should be made within 7 days of purchase, or I will start nagging ;) If no payment has been made, and no contact to explain late payment (Real Life happens, accidents happen, and I do know I have forgotten I've won auctions or made purchases on occasion!), and no response to my gentle nag has been received within 14 days of purchase, the sale will be cancelled.
If a purchase is made on a special-order item or custom request, and no payment has been received in 14 days, the item will lose its reservation status, and be available for general purchase.
Note: If you cannot pay by money order or PayPal, please contact me, and we will see about working something out.
Refunds, returns and exchanges will be handled on a case by case basis; my work is unique (even though it may be a "stock" item, since it is all hand-crafted, each piece is unique). I am easy to work with, and I have had things arrive to me damaged, and have had things not arrive at all.
Damaged items must be returned for exchange or refund.
Most things I send out are with delivery confirmation, and I follow up with my customers to be sure their item arrives safely.